FAQs

Does anyone else have access to my account via TradeDirect?

It depends on you! If you are careless about your ID or password, you assume the risk that someone else informed about one of your security elements may have access to your personal data.

If you become aware of a security gap, call imediately TradeDirect Customer Care at 0848 808 883 Monday through Friday from 7:30am to 10:00pm (CET).

As soon as we are informed, we will imediately block the access to your account and send you a new ID and password.

In addition, always LOG OFF after accessing your secured area.

Would you like more information?

Our TradeDirect team is at your service on 0848 808 883 Monday-Friday 7:30am to 10:00pm and by email at info@tradedirect.ch

Back