FAQs

How will I know whether my order has been executed or not?

The best way to check the status of your pending orders is to visit the "Pending orders" sub-menu in the portfolio.

List of available status:

  Transmission
Our system is transmitting your confirmed order to the selected market.
 
  Pending
Your order is on the market.
 
  Executed
Your order is executed.
 
  Cancelled
Your order has been cancelled. Please place another order.
 
  Expired
Your order has expired. Please place another order.
 

If there is a problem, who should I contact?

Our TradeDirect team is at your service on 0848 808 883 Monday-Friday 7:30am to 10:00pm and by email at info@tradedirect.ch

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